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Order FAQ

Customer Service Hours are 10am - 3pm CST Monday - Friday 1-877-4MY-DISC

Product Ordering Returns Shipping & Delivery

Product Ordering



How can I tell what color disc I will receive?

Our web site is tied directly to our massive exact color and exact weight inventory, so everything you see is in-stock and ready to ship. Please do not request colors or weights that you do not see as we do not have these in stock and cannot sell these items to you. We receive new stock virtually every business day, so please check back often to see if new colors and weights for a disc are available.Click here to see the color & weight policy.


How can I tell what weight disc I will receive?

Our web site is tied directly to our massive exact color and exact weight inventory, so everything you see is in-stock and ready to ship. Please do not request colors or weights that you do not see as we do not have these in stock and cannot sell these items to you. We receive new stock virtually every business day, so please check back often to see if new colors and weights for a disc are available.Click here to see the color & weight policy.


Will you send me a disc in a weight I did not order?

We work very hard to keep our inventory correct so that we will always have exactly what you order. If we do not have the weight you selected in stock, then we will contact you by e-mail or phone. We will NOT send you a disc outside the weight class you ordered without contacting you first. If you only want an exact weight (i.e. 175g), then add a note to your order and let us know if it is acceptable to send any other weight if your preferred weight is not available.


Can I change my order after it is submitted?

We process orders very fast. In fact, many orders are picked and shipped within minutes of you placing the order. While we endeavor to satisfy every customer, there are often times when it is difficult or impossible to make changes to an order that has been placed. If you require a change to your order, please send our customer service team an e-mail by clicking here.


Returns



Can I return something if I decide to?

You can return any item that is in new condition within 60 days of purchase. Simply send it back to us along with a copy of your receipt. Once we receive the items, we will issue a gift certificate for the cost of each item returned. If you request a refund to your credit card in writing, we will refund your card for the cost of each item returned less a 20% restocking fee.:

Disc Nation
Attn: Merchandise Returns
1218 Slaughter Lane, West
Austin, TX 78748

Please Also Note: If you return a used item, then you will receive NO credit.


What if I want to exchange an item?

We will accept your return as stated above and you can use the gift certificate to help pay for the desired item..


Shipping & Delivery



Do you offer free shipping??

For sure! We currently offer free Standard Shipping on non-basket orders of $49 or more everyday. Baskets (a.k.a. Targets) are oversized and very heavy and must be shipped through UPS or FedEx Ground, which unfortunately means we cannot offer free shipping on these items.


I live in or near Austin. Can I order online and pick up at your store?

Absolutely! Our On-line Superstore contains the same inventory as our Austin Superstore, so you can place an order on-line for in-store pickup. By doing this, we will have your items picked and ready to go when you arrive, provided that you have paid for the order on-line (we do not pick orders or reserve inventory until the order is paid). For store pickups, please select the shipping method of “Pick Up Order at Austin, TX Superstore!” This will allow you to checkout without paying any shipping charges, and let us know that you’ll be coming by to get it.


Can you recommend some discs for me?

The filter on our site allows you to sort discs by many categories including “beginner”, “sidearm”, 150g class, etc. If you have a specific question, then please send us an e-mail by clicking here.


I want to buy a gift for someone else, but I don’t know what they want. Can you help?

Our very best advice is to buy a gift certificate. We offer gift certificates in any denomination and you can choose to have it sent instantly to the recipient by e-mail or to have a certificate sent through US mail. Gift certificates can be redeemed on-line or in our Austin Texas Superstore. What could be better?


I need my order by tomorrow. Can I get it in time?

That depends on what time it is now and how much you are willing to pay for shipping. Overnight shipping may not be available to all areas and will definitely be very expensive (generally $30+ for a single disc order). Please call to make sure we will be able to ship your order out the same day.


I ordered 2 day shipping on Wednesday, but did not receive my order until Monday. What happened?

An order that comes in on Wednesday will usually not ship until Thursday. Since UPS does not deliver express packages on weekends, 2 day shipping will get your order to you on Monday.


I placed an order, but I forgot something. I placed another order right away and had to pay shipping again. Can my orders be combined?

Please be sure to include a note at checkout letting us know that you placed more than 1 order on the same day. Whenever possible, we will combine your orders and compensate you for the additional shipping charges with either a refund or a gift certificate.


UPS says they delivered my order, but I didn’t get it – now what?

UPS generally requires the shipper to handle any traces or claims, so please let us know as soon as possible and we will contact UPS.


Can I use UPS ground if my address is a PO Box?

No – UPS does not deliver to PO Boxes. If you select UPS shipping and provide us with a PO Box address, your order will not be shipped until we can get in touch with you to get a street address or you authorize us to charge you the higher cost for US Mail shipping.


My order already shipped, but I made a mistake. Can you have the package stopped and sent back to you?

No – this process is costly and not very effective. Wait until you receive the order and then you can decide if you want to return the item.


Will I get the tie-dye that is pictured?

No – each tie-dyed disc is unique and we generally keep the disc pictured in case future photos are required.


Will I get the solid color disc that is pictured?

In general, No. Even if an orange disc is pictured and you select “Bright”, you likely will not receive the color pictured. We encourage all customers to add notes to their order with specific color requests and instructions for how we should proceed if we can not meet the request. We want to send you the items you want them as much as you want to receive them, but we are at the mercy of the manufacturers for colors and weights that are available. If you add a note to your order, we read it an act on it. In fact, we print order-related notes right on your receipt with a response so that you know we saw it and acted upon it. How’s that for service?


Will I get the exact hot stamp that is pictured?

Unless noted, the disc you are purchasing is the current run & current stamp for that disc. The disc manufacturers change hot stamps all the time, so the change is generally not communicated to us. Discs that are collectible in nature are listed separately and contain the details of what you will receive in the title and or description. If you order a STAR TeeRex, for example, you will receive whatever the current stamp is. If you order a STAR TeeRex – 1st Run Star Stamp, then you will receive this disc with the Innova 1st Run "Star Stamp" which denotes the first run, as an example. If it does not say 1st run, etc., in the listing, then you will not be receiving the 1st run stamp.


Can I get a discount if I order a lot of discs?

Please visit our Bulk Purchase Page for more information.


Where is the tracking number for my order shipped through US Mail?

USPS does not provide tracking numbers that can be used to track progress. The US Mail tracking numbers are for loss claims and delivery confirmation only. If you need to be able to track your shipment, then select one of the UPS methods of delivery.


I ordered a target. Where is my tracking number?

Many of the targets we sell ship directly from the manufacturer, and this is noted on the product detail page for these items. Since we do not ship all baskets ourselves, sometimes we do not get the tracking number for a shipment before it has been delivered. This circumstance is far below the standards we set for orders we process, but the cost of having targets shipped to us so that we can ship them to our customers would add $25 - $40 to the cost of each basket. The input we have received is that customers would prefer the lower price without the guarantee of a tracking number.


Why is there a big sticker on the bottom of my disc?

To ensure accuracy, most of our discs have a bar code sticker on them. These stickers allow us to only show you products that we have in stock, and allows us to pick and ship orders faster than any of our competitors and with fewer errors. If it does not peel off easily, scrub it lightly with a sponge.


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